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Which Channel to Use

Live chat is best for anything account-related, such as login problems, deposit delays, or withdrawal queries. The team can verify your identity and act immediately. The contact form is ideal for matters that need a written record, like formal complaints or requests for historical statements. You will receive a case number for tracking.

What Not to Share Publicly

Never send your password over any public channel. The platform will never ask for it, and sharing it compromises your account security. Also avoid sharing your full card number or any one-time verification code. Legitimate support only needs the last four digits of a card, never the full number or a code.

What to Have Ready

Before opening a live chat, have your account username ready. This lets the agent pull up your profile without asking for extra details. If your query involves a transaction, note the approximate time and the payment channel used, such as an e-wallet or bank transfer. This speeds up the first reply.

Languages and Hours

Support is available in English and Bahasa Malaysia. Our agents are fluent in both, so you can choose the language you are most comfortable with. The team is online 24 hours a day, seven days a week. There is no downtime, so you can reach us at any time, day or night.

Expected Reply Times

Live chat replies are almost instant. The first agent response usually comes within 30 seconds, though complex issues may take a few minutes to resolve. For the contact form, you can expect a reply within 24 hours. The team prioritises urgent cases, so mark the subject line clearly if it is time-sensitive.

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